Privacy Policy

Welcome to the OLIVE OIL website.

Protecting the security and privacy of your personal data is of the utmost importance to us. We conduct our business in compliance with applicable laws on data privacy protection and data security. This Privacy Policy describes types of personal information we collect about our customers, how we use the information, with whom we share it and assists you in making informed decisions when using our website and service.

What personal Information we collect

We may collect two types of information from you: personal data you knowingly choose to provide on an individual basis and the website user information collected on an aggregate basis as you and others browse our website.

  1. Information you provide
    During the registration process prior to making purchase from our website, we require that you provide us with personal data including but not limited to a unique subscriber ID and password, your name, e-mail address, and demographic information (country, age, sex). Failure to provide such information may result in our being unable to provide you with our services and access to our website.If you choose to correspond further with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses for reference.
  2. Website user information
    Cookies are small text files that websites send to your computer to uniquely identify your browser or to store information or settings in your browser. Cookies make web-surfing easier by saving preferences and browsing patterns while you are at the site. Cookies may be used to analyze the site usage, improve content, customize the site’s content and layout and for other customer service purposes. A cookie may enable us to relate your use of our site to other information about you, including your personal information. All of these purposes serve to improve and personalize your experience on our site. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies.However, without cookies you may not be able to use all of the features of our website.In conjunction with obtaining information through cookies, our web servers may log details such as your internet protocol address or IP address, the location of your computer, operating system type, browser type and other system settings. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

How we use your personal information

We use your personal data for purposes of administering our business activities, providing customer services and making available other products and services to you and other prospective customers. We may also use your personal data to communicate with you about important changes to the Website, new services and special offers, if any that we think you may be interested. In addition we may use your personal data to evaluate and improve our products, services and customer communications and to comply with applicable legal requirements, relevant industry standards and policies.

Disclosure and sharing of personal information

Your personal data held by us will be kept confidential but we may, where such disclosure is necessary to satisfy the purpose, provide such information to the following relevant parties:

  • Authorized personnel including agent, advisor, auditor, contractor or service provider who provide services or advice to us in connection with our operations
  • Any person under a duty of confidentiality to us and who has undertaken to keep such information confidential, provided that such person has a legitimate right to such information
  • Any person to whom we are required to make disclosure under any laws applicable in Hong Kong

Except as otherwise provided in this policy or with your prior consent, your personal information will not be provided to any third party.

We will also ensure privacy protection by providing guidelines to and monitoring compliance by relevant parties listed above. However, we cannot control how third parties may use your personal information and assumes no responsibility for the privacy protection provided by them.

Data Retention

Personal data will be retained only for such period necessary to attain the specified purposes. We will retain your personal data for a reasonable period if you cease to be our customer unless the law requires us to keep it longer.

Data Security

Appropriate administrative, technical and physical safeguards are used to protect your personal data against accidental, unlawful or unauthorized destruction, loss, alternation, access, disclosure or use.

Rights to access and amend personal information

You have the right to access your personal data held by us and request amendment to them or choose not to receive email messages from us and delete your account with us at any time. Please send us your requests of personal data access or modification by email to

Note: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.