FAQ

FREQUENTLY ASKED QUESTIONS & CUSTOMER SUPPORT

HOW CAN WE HELP YOU?

  • General
  • CT4
  • CT3
  • PanoCam
  • OOCchat

What are some tips to save my tablet battery life?

You can extend your battery life for the day by lowering your tablet screen’s brightness setting, turning off Wi-Fi, Bluetooth and GPS when not in use, closing apps when not in use, or turning off notifications after reading them.

How can I best clean the touch screen?

If the touch screen is dirty or greasy, it may not react properly. Clean the screen with a dry soft cotton cloth or use a microfiber cloth made for glass to avoid scratches. Please note that the screen is made of glass.

How can I download from application stores?

To install applications from 3rd-party app stores, you have to enable ‘unknown sources’. Please go to Settings -> Security. Under “Unknown Sources”, select “Allow installation of apps from unknown sources”.

What are the policies regarding repair and maintenance?

We offer a one-year limited warranty. For more details, please visit our After-sales Service page.

How do I register my tablet?

You may register your device with us on the Product Registration page.

Where can I get after sales support?

You can go visit our official website at www.oliveoilcomputer.com for the hardware and software user guide. You can also contact us by sending an email to services.us@oliveoilcomputer.com for further assistance.

How do I display a different language than the one shown?

To select display languages, please go to Settings -> Language & input -> Language.

What are some tips to save my tablet battery life?

You can extend your battery life for the day by lowering your tablet screen’s brightness setting, turning off Wi-Fi, Bluetooth and GPS when not in use, closing apps when not in use, or turning off notifications after reading them.

How can I download from application stores?

To install applications from 3rd-party app stores, you have to enable ‘unknown sources’. Please go to Settings -> Security. Under “Unknown Sources”, select “Allow installation of apps from unknown sources”.

Can I rotate the screen of my CT4?

Yes. To make sure screen rotation is on, please go to Settings -> Display -> When device is rotated. Please select “Rotate the contents of the screen”. You can also enable screen rotation by Quick Settings. Swipe down from the top right corner of the screen and select “Auto-rotate”.

How can I send drawings to my friends during video conferencing?

Please press the note icon at the bottom bar, select ‘Handwriting’ and start drawing. Press ‘SEND’ to have your unique drawings sent out to everyone in the conference call.

Can I know whether my friends are online?

Go to ‘Contacts’, you can see whether your friends are online or offline on the right side.

How can I launch video conferences with just one-touch?

Launch OOCchat, please go to ‘Chats’ or ‘Contacts’ ,press and hold on a contact person or group who you want to choose, select the option ‘Add shortcut to home screen’. Press contact person or group icons on homescreen to launch video conferences with just one-tap!

How can I focus on the part where I want to be detailed?

Our camera is equipped with auto-focus. It selects the best parts of every photo. To select the part where you want to focus, tap the screen and wait for the focus circle to turn green. Now the part you like is focused.

Can I take photos while recording videos?

Yes. You can take photos by just tapping the screen while recording videos. The resolution of the photos taken during video-recording is same as the resolution of videos.

Can I choose to use which camera for panoramic photo taking?

Yes. You can choose to use either the front or the rear camera for panoramic photo taking. The resolutions of pictures taken with front and rear camera are 2 megapixels and 8 megapixels respectively.

How long does it take to take a panoramic pictures?

For panoramic photo-taking with only rear camera, it takes 10 seconds.

How can I take panoramic pictures? Do I need to rotate myself?

To take panoramic pictures, please launch PanoCam -> press “mode” -> select “Panorama” -> start taking panoramic pictures by pressing the photo-taking button. The camera will rotate itself and do all the photo-taking for you.

Can I switch between rear and front camera?

You can switch between rear and front camera with the “Rear” or “Front” buttons in PanoCam.

How much can I rotate the camera?

The camera can be rotated for 360 degrees. Rotating for more than 360 degrees may cause damage to the camera and void the tablet’s warranty.

How can I rotate the camera?

You can rotate the camera with the switch button in PanoCam. You can also rotate the camera manually.

How do I display a different language than the one shown?

To select display languages, please go to Settings -> Language & input -> Language.

How can I reset the tablet to factory default?

To reset your OLIVE OIL CT4, please go to Settings -> Backup & reset -> Factory data reset. Please select “reset tablet” and then “Erase everything” to start resetting your tablet.

What to do if the tablet freezes?

If your tablet has appeared abnormal or locked up during the operation and needs to be reboot. Just hold the power button for 6 seconds and the unit will shut down and allow you to reboot. Please note that rebooting will not delete any existing data.

Do I need to let the battery drain before I recharge the Tablet?

No. However, it’s usually a good idea to charge the Tablet before it reaches 5% power. When the battery is low a warning message will prompt you to plug the Tablet into power.

How long should I re-charge my CT4?

Your tablet can be charged from 0% to 100% in 6 hours.

Why won’t the Tablet power on?

The tablet may require charging. Plug the AC adapter into wall making sure the tablet has a proper connection and is charging.

Try connecting the tablet to a computer using the USB cable and see if the tablet is charging. If the tablet is charging, there may be a problem with the AC adapter

Can I take a picture while USB cable is connected to my PC?

Yes, you can take a picture during the USB cable is connected to your PC, but the picture cannot be browse instantly on PC. To ensure you have unplug the USB cable between PC and CT3 device, then the picture can be found in the CT3 media folder under windows after the USB cable is plugging to your PC again.

What are some tips to save my tablet battery life?

You can extend your battery life for the day by lowering your tablet screen’s brightness setting, turning off Wi-Fi, Bluetooth and GPS when not in use, closing apps when not in use, or turning off notifications after reading them.

How can I download from application stores?

To install applications from 3rd-party app stores, you have to enable ‘unknown sources’. Please go to Settings -> Security. Under “Unknown Sources”, select “Allow installation of apps from unknown sources”.

How can I send drawings to my friends during video conferencing?

Please press the note icon at the bottom bar, select ‘Handwriting’ and start drawing. Press ‘SEND’ to have your unique drawings sent out to everyone in the conference call.

Can I know whether my friends are online?

Go to ‘Contacts’, you can see whether your friends are online or offline on the right side.

How can I launch video conferences with just one-touch?

Launch OOCchat, please go to ‘Chats’ or ‘Contacts’ ,press and hold on a contact person or group who you want to choose, select the option ‘Add shortcut to home screen’. Press contact person or group icons on homescreen to launch video conferences with just one-tap!

How do I display a different language than the one shown?

To select display languages, please go to Settings -> Language & input -> Language.

What to do if the tablet freezes?

If your tablet has appeared abnormal or locked up during the operation and needs to be reboot. Just hold the power button for 6 seconds and the unit will shut down and allow you to reboot. Please note that rebooting will not delete any existing data.

Do I need to let the battery drain before I recharge the Tablet?

No. However, it’s usually a good idea to charge the Tablet before it reaches 5% power. When the battery is low a warning message will prompt you to plug the Tablet into power.

Why won’t the Tablet power on?

The tablet may require charging. Plug the AC adapter into wall making sure the tablet has a proper connection and is charging.

Try connecting the tablet to a computer using the USB cable and see if the tablet is charging. If the tablet is charging, there may be a problem with the AC adapter

Can I take a picture while USB cable is connected to my PC?

Yes, you can take a picture during the USB cable is connected to your PC, but the picture cannot be browse instantly on PC. To ensure you have unplug the USB cable between PC and CT3 device, then the picture can be found in the CT3 media folder under windows after the USB cable is plugging to your PC again.

How can I focus on the part where I want to be detailed?

Our camera is equipped with auto-focus. It selects the best parts of every photo. To select the part where you want to focus, tap the screen and wait for the focus circle to turn green. Now the part you like is focused.

Can I take photos while recording videos?

Yes. You can take photos by just tapping the screen while recording videos. The resolution of the photos taken during video-recording is same as the resolution of videos.

Can I choose to use which camera for panoramic photo taking?

Yes. You can choose to use either the front or the rear camera for panoramic photo taking. The resolutions of pictures taken with front and rear camera are 2 megapixels and 8 megapixels respectively.

How long does it take to take a panoramic pictures?

For panoramic photo-taking with only rear camera, it takes 10 seconds.

How can I take panoramic pictures? Do I need to rotate myself?

To take panoramic pictures, please launch PanoCam -> press “mode” -> select “Panorama” -> start taking panoramic pictures by pressing the photo-taking button. The camera will rotate itself and do all the photo-taking for you.

Can I switch between rear and front camera?

You can switch between rear and front camera with the “Rear” or “Front” buttons in PanoCam.

How much can I rotate the camera?

The camera can be rotated for 360 degrees. Rotating for more than 360 degrees may cause damage to the camera and void the tablet’s warranty.

How can I rotate the camera?

You can rotate the camera with the switch button in PanoCam. You can also rotate the camera manually.

How can I send drawings to my friends during video conferencing?

Please press the note icon at the bottom bar, select ‘Handwriting’ and start drawing. Press ‘SEND’ to have your unique drawings sent out to everyone in the conference call.

Can I know whether my friends are online?

Go to ‘Contacts’, you can see whether your friends are online or offline on the right side.

How can I launch video conferences with just one-touch?

Launch OOCchat, please go to ‘Chats’ or ‘Contacts’ ,press and hold on a contact person or group who you want to choose, select the option ‘Add shortcut to home screen’. Press contact person or group icons on homescreen to launch video conferences with just one-tap!

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